Support & Answers Zone

Ticket Trouble Issuer

>>Click here<< to create a new ticket.

Check your ticket here

>>Click here<< to check your existent ticket.

The Web Tutor

Watch PrimeWeb Head of Operations, Raphael Metron, download and install Microsoft Security Essentials…

>>Click Here<<

comf5 video platform Support

training: Comf5 video tutorials on use and features

support: knowledge base, forum and support centre chat

PrimeWeb Remote Support

Remote support with PrimeWeb technician $75/ session for cleanup or $55/hr for troubleshooting and repairs. Click to get connected

Logmein Rescue


Also using Team Viewer!


here are links and info to many support information and self serve options!


PrimeWeb Hosting Support

General Help

If you need some help getting started with your Web site, configuring your email client or you have some questions about the services and tools we provide.

Website OS Help

For help using our Web site management tool, Web site OS.

WebMail Help

If you need help using our web based email, WebMail.

Domain & Hosting Services


Additional Information:

Getting Started on Your Web Design

Top Ten Web Building Tips

Steps to Creating Your Website

Web Design FAQ

Web Design Contract

Website Planning Worksheet